Main content of the website

How to pay your utility bill

Utility bills are mailed or emailed to property owners every two months.

To avoid a $2 paper utility bill charge, the Town can email utility bills to residents. Fill out an E-Bill Agreement, return it to the Town Administration Office before the next billing date to avoid a $2 paper bill fee, and watch your email for your next utility statement. 

Forms of payment

In Person

You can pay your utility bill at the Town Administration Office located at 1005 Ross Street (in the United Church building).

Office hours are 9 a.m. to 4:30 p.m. Monday through Friday. 

The Town of Crossfield accepts the following:

  • Cash
  • Cheque
  • Interac
  • Visa*
  • MasterCard*

*A service charge will be added to any payments made by credit card.

Front Door Mail Slot

Utility bill payments may be dropped in the after-hours drop box located just outside the front doors of the Town Administration Office.

By Mail

You can choose to send a cheque or money order payable to the Town of Crossfield. Allow enough time for the payment to reach the Town Office by the due date. Record your account number on the cheque or enclose the bottom portion of the bill. Postdated cheques are accepted. Any payments that are returned may be subject to a $36 service charge.

Send to:

Town of Crossfield
Box 500
Crossfield, Alta. T0M 0S0

Preauthorized Payment

Payments can be directly debited from your account on the due date of the bill. A void cheque or bank memo from your bank is required. Fill out a preauthorized utility form and forward the form to the Town of Administration Office for processing. Any payments returned are subject to a $38 service charge.