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Water and Sewer

The Town of Crossfield receives water from the Mountain View Regional Water Services Commission (MVRWSC), which owns and operates the Anthony Henday Water Treatment Plant, situated on the banks of the Red Deer River northwest of Innisfail.

The MVRWSC, at its discretion, may impose water restrictions on its member communities at any time. The Commission reviews water restrictions with its member communities annually.

There are four Water Restriction levels:

  • Level 1 - Restrict outside watering (lawn, garden, car washing at home, etc.) to even-numbered addresses on even calendar days, and odd-numbered addresses on odd calendar days.
  • Level 2 - Ban all outside watering and limit the sale of bulk water at the discretion of the Town (if applicable). Industrial users are requested to limit their consumption where possible until further notice.
  • Level 3 - Ban all outside watering and discontinue sales of bulk water (if applicable). Water use by industrial users and commercial establishments such as car washes is also banned.
  • Level 4 - Ban all water use except for essential services (e.g. firefighting, medical).

The Town of Crossfield  has adopted the Mountain View Regional Water Services Commission level one (1) water restrictions to outside watering (lawn, garden, car washing at home, etc.) to even numbered addresses on even calendar days and odd numbered addresses on odd calendar days from May 1 to October 31 of each calendar year as outlined under the Water Restrictions in the Town of Crossfield’s Waterworks Bylaw.


The water charge allows for 5,000 gallons or 22.7-metres cubed (m3) of water usage for both residential and commercial services. An additional $3.35 (residential and commercial) and $3.70 (industrial) is charged for every cubic meter (or 220 gallons) of water used over the minimum. 

Sewer is added at 75 per cent of the water overage on residential and commercial services and 95 per cent for industrial services. Overdue statements are charged a seven per cent fee per bi-monthly bill.

Utility Type

 Water 22.7 m3 or 5,000 gallons

Sewer - 75% of water used.

Industrial 95% of water used

Water overage charge /m3













Please refer to the Town of Crossfield Rate and Fee Bylaw for more information.

Bulk Water

The Bulk Water Station and RV Dump Station is located at 1206 Laut Ave. between the Public Works Town Shop and the Rodeo Grounds.

Use of the RV Dump Station is free of charge. The dump station is open from May 1 to Oct. 1.

To use the Bulk Water Station you will need to set up an account. Opening an account is easy and can be done by filling out a Bulk Water Customer Application form. This form can be mailed, dropped off in person, faxed or emailed to the Town office. Once your account has been opened, you will be provided with a customer Identification number and will be able to use the Bulk Water Station.

  • Rates for bulk water are $5.25/cubic metre (m3) for residents and $7.50/m3 for non-residents.
  • Billing for use of the Bulk Water Station is done on the first of each month.

Please see Bulk Water Instructions for information on how to use the bulk water station.

Please see Waterworks Bylaw 2011-06 sec.16 for more information.

NOTICE: The Town of Crossfield, Alberta Joins the BSI Online Backflow Family

This notice is to inform you the Town of Crossfield contracted with Backflow Solutions, Inc. (BSI) to assist in their cross-connection control/backflow program.

BSI will be assisting Crossfield with annual backflow assembly test data management, a mailed cross-connection questionnaire to water customers, and a remediation letter, if needed, in the future. If there are questions from your water customers, please do not hesitate to reach out to BSI's customer service number or contact the Town of Crossfield.

Below is the pertinent information. You will be required to register on the BSI Online website and submit your credentials and annual test gauge calibration. Please review this PDF document and see pertinent program information below.

Backflow Assembly Data Management Start Dates and Fees: 

  • July 1, 2021 - All annual test reports must be submitted to BSI Online through
  • July 1, 2021 to July 31, 2021 - You can submit test reports with no filing fee.
  • August 1, 2021 - The filing fee of $15.95 per test report submitted is applied.
  • Fees can be paid by credit card or by prepaying.
  • For a new assembly or previously unknown assembly to the system, email the report to BSI Online and we will process for no fee the first year! 

Special Requirements:

  • Premise isolation (containment) only.
  • Not tracking single family homes.
  • Please help Crossfield and BSI by sending any device reports in their jurisdiction. Email reports


  • Each tester must have:
  • a current backflow license
  • an annual test gauge calibration
  • You can upload copies of credentials within the BSI system. If valid credentials are not submitted and up to date, test reports will not be accepted.


  • For a new installation or previously unknown assembly to the system, email the report to BSI Online.
  • Please obtain the Customer Confirmation Number (CCN) from your customer prior to performing the test. The CCN is needed to access customer records on the website and to verify the number of backflows to be tested and the customers due date.
  • Update your contact information on your BSI profile, including an email and phone number.

Benefits for Testing Companies:

  • Email notification when your past customer's initial notice is mailed.
  • Last company of record's name & phone number listed on the customer's notices (if available).
  • Full access to all your reports submitted and transaction receipts.

BSI Customer Service Information:

Crossfield's Contact Information:

Thank you for your dedication and commitment to ensure the safety of the Town of Crossfield's water from the dangers of backflow.


Lynelle Arsenault
Customer Service Manager